Heyquip support
A question at the counter. A team to help.
A reservation to correct, a setting to understand, a software issue: you can ask for help. Ordinary product support is included in your subscription.
Reach us
Monday to Friday. 9 am to 5 pm.
Eastern Time. Email support@heyquip.com or use our phone line. Requests are tracked in Zendesk. You can write outside opening hours, but this is not a 24/7 service.
What is included
A simple distinction.
Help using Heyquip: included
Usage questions, diagnosing a problem and brief guidance on a setting or workflow in the software.
Correcting a Heyquip defect: included
We do not charge consulting fees to correct a problem in our software.
Carrying out additional work: agreed separately
Cleaning files, doing additional configuration, designing a process or training another team. We explain the work and price before starting.
A longer conversation does not automatically become billable. What matters is the work requested and agreed.
In your request
Give us the context.
What you were trying to do
Identify the reservation or equipment involved and the result you expected.
What happened
Include the message shown or a useful screenshot. Never send passwords or full payment-card numbers.
How it affects your operation
Tell us whether the counter is blocked, a team is affected or you can keep working.
Learning and onboarding
Training has its own place.
Initial onboarding includes 6 virtual training hours: 2 for the counter, 2 for the yard and 2 for administration. Sessions are short and focused on one subject. Extra training is agreed separately.
See pricing and servicesNeed help with Heyquip?
Tell us what is happening in your operation.